This issue could relate to tracking links/URLs sent by both SMS and Emails and is more likely to affect notifications send via external/3rd-party systems.
Problem / Symptoms
When the recipient of an SMS or Email clicks on the shared location tracking link (URL) they report issues such as:
broken tracking links
black screen which never loads
a constant ‘loading’ icon
no tracking or rating screen
a reduction in rating submissions
The Tracking URL received by the end-user/customer is different from the URL shown in the Bringg interface
An encoding issue in the SMS or Email content has resulted in the tracking link URL becoming corrupted during transmission to the end-user/recipient.
The tracking URL should look like this (color added for emphasis):
A problematic URL could look like this
Confirm the the tracking link URL is being generated correctly. This can be found:
data.urlfields of the webhook payload sent from Bringg to the customer endpoint.
In the “Tracking Links” section of the Order page.
Confirm the tracking link URL is being sent in the SMS message or email from the SMS/email provider to the end-user - specifically, confirm the encoding of the URL variables.
If necessary, provide your phone number or email address and ask to have a notification sent directly to you as if you were the end-user.
Bad encoding is an issue most likely to affect SMSs or Emails sent by 3rd parties as those systems may need to manipulate the tracking URL or encoding provided by Bringg. However, if the issue is found in SMS/Emails sent from Bringg:
Strip any non-ASCII, non-unicode characters from your notification template fields. Please note: Some extended characters are invisible (control characters); some look subtly different (e.g. smart 6699 quotes ““ rather than straight quotes "", long hyphens (aka ‘em dash' or 'long dash’) — rather than a regular hyphen -, emojis etc.); and others might be non-English or accented characters.
Save and retest your notifications with a minimum or even no additional text in the notification templates besides the