OPTIMIZATION IMPROVEMENTS

External fleets are now listed in order of preference in Fleet Router

Bringg now sorts and prioritizes delivery fleet options based on the auto-assignment logic in Fleet Router. For example, if Fleet Router is set to select the lowest priced fleet, the fleet with the lowest delivery fee (based on their Quotes response) will be listed before those with higher delivery fees.

Allocate Teams to orders based on the customer location and the Team’s polygon-based service area

Selecting the optimal fleet and starting point for each delivery can improve your efficiency and customer experience. In some cases, there may be multiple warehouses or retail locations with the required inventory for a delivery. The Get Quote API request allows you to determine which fleets and retail locations are available for each order, taking into consideration the customer’s location, Fleets Router considerations, and real-time fleet information such as availability and delivery timing.

A few weeks ago, we introduced the ability to identify all suitable Teams that can complete the order by matching each Team’s service zip codes with the customer’s zip code. We have now added support for matching geographical, polygon-based service areas with the customer’s zip code.

The information received using the Get Quote responses allows the merchants to select the optimal Team, retail or warehouse location for each order.

Area-based Route Optimization - alert before deleting areas

Selecting the optimal fleet and starting point for each delivery can improve your efficiency and customer experience. In some cases, there may be multiple warehouses or retail locations with the required inventory for a delivery. The Get Quote API request allows you to determine which fleets and retail locations are available for each order, taking into consideration the customer’s location, Fleets Router considerations, and real-time fleet information such as availability and delivery timing.

A few weeks ago, we introduced the ability to identify all suitable Teams that can complete each order by matching each Team’s service zip codes with the customer’s zip code. We have now added support for matching geographical, polygon-based service areas with the customer’s zip code.

The information received using the Get Quote responses allows the merchants to select the optimal Team, retail or warehouse location for each order.

Area-based Route Optimization - alert before deleting areas

Last month, we launched the new Area-based Route Optimization, making it easier to optimize routes within smaller service areas. In order to prevent human error, we now ask dispatchers to confirm that they want to delete a service area before actually deleting the selected service area.

Store App - option to display only specific types of orders

Some merchants offer both click & collect and delivery through Bringg, but use the Store App for only one of these models. In order to offer store associates the cleanest, most intuitive experience, you can now select which types of orders will be displayed in the Store App. You can define your Store App settings under Settings > Store App > Order Types Visible in Store App.

CUSTOMER EXPERIENCE

Offer customers delivery options for scheduled deliveries based on external fleet availability

Many businesses want to offer customers the convenience of self-scheduling their deliveries at checkout. This helps reduce the cost of scheduling deliveries, and improves customer experience.

In order for retailers and logistics providers to offer delivery scheduling options to customers, they must first have visibility into when each fleet is available to deliver the order. The Get Quote API request that collects fleet availability now supports multiple pickup and delivery time responses in a single API call, allowing businesses to present scheduling options to customers based on the actual availability of their integrated fleet partners.

New webhook - Rating Submitted

Customer rating and feedback information offers powerful insights into your customer experience. We have added a new webhook containing the customer rating and feedback information, allowing businesses to integrate this information into their internal business systems. This webhook is triggered with every rating submission, and can be found under Settings > Webhook Configuration.

If you have any questions, please contact your Bringg representative or Bringg Support at support@bringg.com.

The Bringg Team